Delete your Kenn account

You can permanently delete the same Kenn account on both the app and website.

1. Sign in with your linked email and phone. A recent sign-in is required to protect your account.
2. Open Help and settings → Delete account, or use the button below.
3. Read what will be removed, type DELETE and choose Permanently delete account. Keep your private receipt to check completion.

What happens next?

Access is locked while deletion runs. Linked Kenn Stripe subscriptions are cancelled, then your account, sign-in identity, business details, website chats, contacts and saved work are removed. Owned workspaces are removed; teammates keep their own accounts. Deletion does not issue a refund.

Deletion advances when you check your receipt, or when the Kenn owner continues your confirmed request. There is no repeating cloud worker. The signed-in deletion screen checks for up to five minutes while it is open, then you can choose Check deletion to continue. Large accounts or service interruptions can take longer. If you close the page, return with your receipt or contact Kenn support to continue the saved request. Only Account deleted confirms completion.

Payment and security records may be retained where required; read the privacy policy.

Check an existing deletion

You do not need to sign in. Enter the private receipt saved after confirmation. This continues an existing request; it cannot start deletion. Receipts can be used for seven days after completion.

Cannot sign in or need help?

Email biovellcompanylimited@gmail.com with the subject “Kenn account deletion” and your account email. Identity checks are required. Never send a password, SMS code, private receipt or full card number.