KennKenn support
Let’s get you back to business.
For help with your account or a problem in Kenn, open Customer care in your workspace. If you cannot sign in, email Biovell below.
Support email: biovellcompanylimited@gmail.com
Include your account email, what you were trying to do, your device type and the exact error message. A screenshot can help; hide private customer information first.
Common questions
I received an SMS code but still cannot sign in.
Kenn checks both your linked phone and email. Finish the phone step, open the newest email-verification link, then return to Kenn and choose the confirmation button. Old or already-used email links may not work. If the problem continues, send the exact error text to support without including your codes or verification link.
My website has not connected.
Adding its address starts setup. Follow the Website connection instructions and have an authorised website manager complete the installation or connector steps. Kenn cannot change another website without permission. Conversations appear only after the website bot is connected and used.
Why are AI answers or new purchases unavailable?
AI answers depend on your account allowance, provider availability and platform spending limits. New subscription purchases remain paused. A listing, invoice or configured payment service does not mean purchases are active. Do not make a separate payment to unlock a paused feature; contact support if you have a billing question.
Can I use the same account on the web and mobile?
Yes. The website and mobile app use the same Kenn account and business workspace. The mobile apps are still being prepared for store review; there are no public store download links yet.
How do I ask about a payment or refund?
Open Customer care, or email your account email and payment reference. Do not send full card details. A refund request must be reviewed; submitting a case does not issue a refund or cancel a subscription.
How do I delete my account?
Open Help and settings → Delete account, or follow the account-deletion instructions. Confirm permanent deletion after a recent sign-in. The service cancels linked Kenn subscriptions and removes account data. Keep your private receipt to check completion; pending is not the same as deleted. If you cannot sign in, email support with the subject “Kenn account deletion”.